Cancelling your booking
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours are charged in full.
How to cancel or change
Use the link in your confirmation email or go to Manage booking and send a request. Every request is handled by our team and confirmed by email. Refunds are made to the original payment method via Mollie and may take several working days to appear.
Flight cancelled or diverted
If your flight is cancelled or diverted, contact us as soon as possible. We will move your transfer to your new arrival time where we can, or cancel it in line with our cancellation policy.
No-show
If the passenger cannot be found after the free waiting time has ended and we have been unable to reach them by phone, the trip is recorded as a no-show and is not refundable.
Cancellation by us
If we have to cancel a confirmed booking, you receive a full refund. [Further terms to be confirmed by the business.]