Frequently asked questions

To any valid address in the Netherlands, Belgium, Germany and France: hotels, homes, holiday rentals, offices, stations, cruise terminals and attractions. Enter the address in the booking form and you see the price instantly. If a route cannot be priced automatically, you can request a personal quote.

Online bookings can be made up to a few hours before pickup (the minimum notice is shown in the booking form). Booking earlier guarantees availability, especially for vans and during busy periods.

No. You can book as a guest. You receive a secure link by email to view and manage your booking. Creating an account is optional and lets you see all your bookings, invoices and saved addresses in one place.

With Meet & Greet, your driver waits in the arrivals area with a name sign. With a regular pickup, you contact your driver after collecting your luggage and they direct you to the pickup point. The exact, up-to-date meeting instructions are on our Schiphol pickup information page and in your confirmation email.

Add your flight number when booking. Your pickup is planned around the scheduled landing time, and if your flight is delayed your driver adjusts to the new arrival time at no extra cost. The complimentary waiting time is shown on our pickup information page.

Call or message the driver or dispatch number in your confirmation email. Please keep your phone switched on after landing.

Payments are processed securely by Mollie. Depending on availability you can pay with iDEAL, credit and debit cards, Apple Pay and other methods shown on the payment page.

Yes. The price you see before paying is the price you pay. It includes VAT, tolls and airport parking and does not change because of traffic.

Yes. Tick “I need a business invoice” in the booking form and enter your company name, billing address and VAT number. The invoice is available in your booking after payment.

Enter the number of passengers, suitcases and carry-on bags. The booking engine only offers vehicles that have enough space for your group and luggage.

Yes. Select the number of child seats or booster seats in the booking form so they are installed before pickup.

Yes. Use the link in your confirmation email or the “Manage booking” page to send a change or cancellation request. Our cancellation terms are explained on the cancellation policy page.