Meeting point
Your driver meets you in the arrivals area of Schiphol Plaza, next to the "Meeting Point" sign. Exact instructions are included in your confirmation email.
Meet & Greet, regular pickup and Kiss & Ride
Meet & Greet
Your driver tracks your arrival time and waits in the arrivals hall holding a name sign. After you collect your luggage and pass through customs, walk into Schiphol Plaza and look for your name. Your driver helps with your luggage and walks you to the vehicle.
Regular pickup
After collecting your luggage, call or message your driver using the number in your confirmation. The driver will direct you to the pick-up location for pre-booked private transport outside Schiphol Plaza.
Kiss & Ride
Kiss & Ride zones at Schiphol are intended for quick drop-offs and very short stops, with strict time limits. We therefore do not use them for arrivals pick-ups; Meet & Greet or a regular pickup is more reliable.
Waiting time
For airport pickups, 60 minutes of waiting time after landing are included free of charge. For pickups at other addresses, 15 minutes are included. Extra waiting time can be added when booking.
We plan your driver to be ready around 20 minutes after your scheduled landing, the typical time needed for baggage reclaim and passport control.
Flight delays and early arrivals
Your pickup time is based on your scheduled landing time. If your flight is delayed, we adjust the pickup time at no extra cost as long as you have given us your flight number.
Our dispatch team checks flight arrival times before each pickup. Please make sure your flight number is correct in your booking.If you land early, contact your driver or dispatch so we can advance your pickup where possible.
Flight cancelled or diverted
If your flight is cancelled or diverted, contact us as soon as possible. We will move your transfer to your new arrival time where we can, or cancel it in line with our cancellation policy.
No-show policy
If the passenger cannot be found after the free waiting time has ended and we have been unable to reach them by phone, the trip is recorded as a no-show and is not refundable.
Can’t find your driver?
Call the driver’s number from your driver-assignment email. Please keep your phone switched on and roaming enabled after landing.